They are purposely trying to overage businesses that bring their packages to this Lake Monroe location. Normally I drop off at the sort facility on Rinehart Rd with no issues. This is the last time I will visit a postal service location. I hope they all close down as having the sort facility only is fine with me.
I've had a similar experience as everyone else is listing here. I printed a label with correct dimensions and rude employee Eduardo refused to accept unless I paid $15 more stating that the dimensions were not on the label. The label came from amazon website and I have sold items online for over 10 years without ever having any problems. I took to another location who weigh and scanned with no problem. This is not the first time I've bad a problem here. I feel the staff doesn't want to be bothered and don't want to work. Why bother having this post office when your staff is useless and refusing to accept business. Worst post office I've ever encountered in 10 years of business.
Great service, nice polite workers. Willing to help and quick service. Bilingual in inglish and Spanish is a big plus.
Never had a problem here. Quick in and out.
Horrible experience at this location!!! They tried to overcharge me on 2 packages by double the amount. I had to go to another location in Lake Mary to ship my package as the Lake Monroe Sanford location refused to honor the online label which was correct on weight and size. They need to retrain their employees. If it was't for the nice Rinehart sort facility location I would never use USPS again and would only use FedEx.
This is hands down the worst post office I've ever been to. I sell products on eBay and Amazon so I'm in a USPS building daily but I try my hardest to avoid this particular location at all costs. However I work less than a minute away from this location so there are times that I have to drop packages off in order to accommodate my schedule. The staff here is extremely rude and not helpful whatsover compared to the other locations I frequent. I've only been to this location 4 times and each time they have tried to charge me for something and constantly refuse packages that have been prepaid for online and prepackaged. I'm sick of it. I wish I could remember the guys name who charged me 18 cents for a total of 4 packages being overweight by one ounce. Are you kidding me!!!??? Look, I get it, every cent counts when running a business but I have been doing this for 8 years and have never been charged for being off weight by one ounce... I've been charged for a pound or two here and there which I understand, but to be chsrged 18 cents for an ounce... That's just petty. I gave the guy a dollar and walked out. I will never go back to this post office again. Just driving by looking at the building from the outside makes me cringe everyday. This location makes me never want to ship through USPS again and work solely with FedEx or UPS.
United States Postal Service is a US Post Office based in Lake Monroe, Florida. United States Postal Service is located at 755 Monroe Rd, Lake Monroe, FL 32747, USA.
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